Terms & Conditions

Terms and Conditions

Sales Policy

Kraze Jewelry enters into a binding agreement once the order is placed by you (the buyer) and accepted by us (the seller). Once the order is confirmed, the price mentioned in the invoice by the seller will be the final price, inclusive of taxes and shipment.

Kindly note that the order confirmed by the buyer will be final, and no cancellation will be considered. Kraze Jewelry reserves the right to cancel the order in case of any unauthorized activity in the payment.

In case a damaged or incorrect product is sent by Kraze Jewelry, the issue should be reported via email along with the product tag, image, and invoice copy. Kraze Jewelry will schedule a pickup for the same from your doorstep. The address to be mentioned is as follows:

Kraze Jewelry 
Contact No - 9811852976  
5022/6, 3rd Floor, Ram Rahim Market, Rui Mandi,  
Sadar Bazaar, New Delhi, Delhi 110006  
Email: krazejewelry@gmail.com  

Once received and upon QC pass, the correct product will be shipped to you within 2 to 3 working days.

Return, Refund, and Cancellation Policy

After placing the order, the customer has an option to cancel the order within one hour; the refund for the same will be processed within 10 working days through the same payment mode. The return of jewelry delivered should be informed to Kraze Jewelry via email (with tag number, invoice copy, and product image) at krazejewelry@gmail.com within 24 hours. Kraze Jewelry will arrange a pickup free of cost for those products reported within 24 hours. The address to be mentioned is as follows:

Kraze Jewelry
Contact No - 9811852976  
THIRD FLOOR, 5022/24, RAM RAHIM MARKET, RUI
MANDI, SADAR BAZAR, North Delhi, Delhi, 110006
Email: krazejewelry@gmail.com  

Kraze Jewelry will receive the parcel from the respective courier partner, and our QC team will inspect the returned product. Once approved, the refund will be processed within 15 working days.

Privacy Policy

Introduction

This privacy policy ("Policy") explains our policy regarding the collection, use, disclosure, and transfer of your information by Kraze Jewelry or its subsidiary(ies) and/or affiliate(s) (collectively referred to as the "Company" / "We" / "Us" / "Our"), which operates the website **https://krazejewelry.in/** ("Website"). We value the trust you place in us and insist on the highest standards for secure transactions and customer information privacy. Please read this Policy to learn about our information gathering and dissemination practices.

Note: Our Policy is subject to change at any time without notice. To ensure you are aware of any changes, please review this Policy periodically.

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.

By using the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Policy. This Policy is incorporated into and subject to our Terms and Conditions of use.

Collection of Information

When you use our Website, we collect and store your personal information, which is provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs and customize our Website for a safer and easier experience.

In general, you can browse the Website without revealing any personal information. However, once you give us your personal information, you are not anonymous to us. We may automatically track certain information about you based on your behavior on our Website. We use this information to conduct internal research on our users' demographics, interests, and behavior to better understand and serve our users.

If you transact with us, we collect additional information, such as billing address, payment details, and tracking information. If you post messages or provide feedback, we will retain that information as necessary to resolve disputes, provide customer support, and troubleshoot problems.

Use of Data

We use personal information to provide services, resolve disputes, troubleshoot problems, and enforce our Terms and Conditions. With your consent, we may access your location and device information to improve our services. If consent is withdrawn, we will stop collecting but continue storing the data for internal purposes.

We may occasionally ask you to complete optional online surveys to tailor your experience on our Website.

Sharing of Information

We may share personal information with our corporate entities and affiliates for marketing purposes unless you explicitly opt out. We may disclose personal information to third parties as required for legal compliance, enforcement of terms, or prevention of fraud.

In the event of a business merger, acquisition, or restructuring, your personal information may be shared with the new entity, which will be required to follow this Policy.

Security Precautions

Our Website has stringent security measures to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we use a secure server to protect it.

Choice/Opt-Out

We provide all users the opportunity to opt out of receiving non-essential communications from us or our partners. If you wish to remove your contact information from all Website lists and newsletters, please visit the unsubscribe option.

Your Consent

By using the Website and/or providing your information, you consent to the collection and use of the information you disclose in accordance with this Policy.

Grievance Officer

In accordance with the Information Technology Act 2000 and related rules, the name and contact details of the Grievance Officer are provided below:

Lagan Jain  
krazejewelry@gmail.com  

For any questions regarding this Policy, please contact us.