Return and Exchange Policy

Return and Exchange Policy

Return Policy:

Return Acceptance:
- Returns will only be accepted within 3 days of receiving the product.
- Broken products will be eligible for exchange only.
- Tags must remain intact; if a tag is removed, we will be unable to accept the return.

Video Proof for Exchange:
- To initiate an exchange, customers must make a video while opening the package from the label.
- The video should start with the label clearly visible.
- If the video does not begin with the label, it will not be considered for exchange.

Reasons for Return:
- Returns can be made if the product is incomplete or missing items.
- Returns can be made if there is a quality issue with the product.

Return Process:
- Customers should return the product within 3 days of receiving it.
- The amount will be credited within 7 working days.
- All items, including the invoice, must be kept in the package for return.

Return Condition:
- All items to be returned or exchanged must be unworn and in their original condition.
- Original tags and packaging must be intact.
- Items damaged during transit must bear the tag for the return to be processed.
- Items without tags may not be accepted and will be sent back to the customer.

Return Request:
- Place a return request directly on WhatsApp.
- Email us at krazejewelry@gmail.com with images of the products, packaging, and tags to schedule a return pickup.
- Our courier partner will pick up the package within 3-5 business days at no extra cost to you.

Refund Method:
- Once the item is picked up, the amount will be credited as store credit via UPI or NEFT.

Exchange Policy:
- Items purchased on www.krazejewellery.com can be exchanged for the same item or another one, subject to stock availability.